Ask-A-Librarian : Duggan Library : Hanover College

Ask-A-Librarian

The reference staff give individual research assistance at the ASK Desk or by appointment, assist users with using print resources, electronic databases, and online searching, and collaborate with faculty to teach classes on research methods.

Visit Us: Reference staff available Sunday-Friday during regular library hours.

Call Us:

ASK (Reference) Desk: (812) 866-7171, Sunday-Friday during regular library hours.
General Assistance: (812) 866-7165

Chat with Us:

Reference Chat is for the use of Hanover College and community members and is intended to assist with brief answers to factual questions and to suggest appropriate research sources and strategies.

Please review the User Guidelines below before proceeding.

If the chat widget does not appear, we are offline. Please send a reference help request via this form.

User Guidelines

You do not need special software or a commercial IM account to use this service. Simply type your query in the widget (message box) above and hit enter. Be sure to note our IM status in the widget.

For lengthy or detailed research needs, we may suggest that you visit the library or schedule an individual, in-person research consultation. Files and full-text of articles cannot be provided via IM.

Chats are available on a first-come, first-served basis and are offered for user convenience. While your questions are important to us, in-person reference requests will take priority over IM reference. There may be some delay in answering IM questions when the reference desk is busy.

Chat transactions and logs are not saved, although statistics of IM questions may be kept.

Reference Staff:

Jen Duplaga
Archivist
866-7181
duplaga@hanover.edu

Michael Ellis
Access Services and Reference Librarian
866-7169
ellism@hanover.edu

Kelly Joyce
Director of the Duggan Library
866-7160
joyce@hanover.edu

Heather Loehr
Electronic Resources Librarian/Coordinator of Library Instruction
866-7170
loehr@hanover.edu